1 Rating. From £195. . Just unplug the BBU from the ONT and plug the Power Cable directly into the ONT. PON flashing and LOS off. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. The only thing people need to be wary of is if they ever need an Openreach Engineer out in the future chances are they’ll change it back to an Openreach Branded NTE and then raise a TRC regardless of where the fault they finally fixed was. 1,333 Views. #4. Checking the other end of the Ethernet cable is correctly plugged into the LAN1 socket on the Openreach modem. Sky help is of no use as it assumes the BT hub is working so says. Just click on the icon in the bottom right corner of the screen to get started and select the option for ‘others’ and then select ‘contact us’ to get started. The new overhead double cable includes a FTTC copper wire cable and a FTTP fibre optic cable. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). able to mount either ONT option. 00, in lengths of up to 30 metres with longer cable lengths available to order. Life at Openreach Diversity and Inclusion Application process Opportunities About Overview Our company How we're led Our story Awards Where and when we're building Retiring the copper network Service providers News. Part of the reason for this is that it was only ever really needed for phone services, and it thus makes less sense now that Openreach will. Openreach work with the vendors to make sure they have custom firmware on their ONUs that works across OLT platforms (if they even multi-vendor this at all right now). Line reset back up to. Browse . For your convenience, Premitel have assembled a fibre termination point relocation kit that contains all the items required to move your ONT to another location. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. I’d have done it myself too but unfortunately changing the ONT appears to be a little more involved. 06-02-2021 6:01 PM. OK - thanks everyone for your replies. OP, Since Openreach's customers are NOT the general public, then I'm not sure you could complain against them - your complaints would have to be directed against your ISP (BT) who are customers of Openreach. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. The technician can also install a. PON flashing and LOS off. Openreach out again – no fault found – new NTE5C + Mk4. Here’s a handy guide to what the lights mean. The FTTP fibre is a different fibre to the one feeding the FTTC cable so one can be up and the other can be down, or in the case of for example a JCB digging up lots. Hi, I purchased the Deco X20 this week mainly to enhance my WiFi signal throughout the house. Registered: 16-10-2015. FTTP is often termed ‘full fibre’ or ‘Gigabit broadband’. Everything then crashed. 1). have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. The fibre optic link to BT exchange is working and recognises your Openreach fibre modem. We know there are no limits to what people can do when they connect. I guess there is noting stopping you complaining directly to OpenReach - might get something fixed quicker. If you're leaving a property where Ultrafast Full Fibre broadband is already installed please make sure that the Openreach Optical Network Terminator box. wrote: Absolutely, yes. Aspiring Contributor Mark as New;Hi. We’ll remotely activate a port on the ONT. If interested, please contact your local customer networkThe test itself appears to be a throughput speed test, which examines the link between the Optical Network Terminal (ONT) inside your home (example pictured) and a special tester in the Openreach network (i. BT Openreach were in our area a month ago and for a week the local community was clogged with Openreach vans with engineers installing FTTP. Broadband and wi-fi. At present both Openreach ( BT) and Virgin Media (Liberty Global) are engaged in a significant expansion and upgrade of their respective broadband networks. The following table excludes some of the more expensive business focused providers (e. I was wondering what exactly the problem could be as I have been waiting since January this year for the new service to be set up. Provision of the Openreach equipment When Openreach installs the equipment we will install the ONT wherever the incoming fibre cable is located. fast deployment so are probably primarily a g. (ezbend) is run in a continuous fault-free length to the alternative position. Find out more. Openreach will update the records and pass the fault back to check with End User to confirm Service. Huawei ONT. We’re the recognized leader in FTTH broadband technology and we have an extensive. uk. Here’s a handy guide to what the lights mean. . Your Openreach field-based coordinator will work with your construction workforce or site manager to make sure you get the right supplies delivered. Your ONT is working, your hub is connected, and you’re online. Video- How to test your phone line and check your telephone equipment. So I have 500mbs fttp with talktalk in the UK and they provide an Eero 6 Pro which plugs into the openreach ONT. However if Openreach is unable to update the records or the template was not used then the appointment will go. Openreach's response to Ofcom's Consultation on Promoting investment and competition in fibre networks: Wholesale fixed telecoms market review 2021-2026 - 15 May 2020. It may look like one of these. If you can describe which ONT you have, another forum member may be able to suggest an alternative power unit. . Caged. The ONT enables you to get our fibre. Check physical connection at both ends of the cable between the Openreach fibre modem and hub. This is an example of an ONT: Don’t forget, you can also confirm your current broadband package by checking your welcome. The DCoE is an Openreach Engineering Support Team, they don’t deal directly with members of the public. The Nokia ones are about 4inch Squared whereas they Huawei are about 8 inches by 5. if ONT power supply missing then I would contact your ISP and get them to send you a new power supply or more likely get openreach visit. Everything’s normal. Openreach installs their new small ONT modem (no battery back-up) on our brown field housing estate. It's just a modem. If the pencil batteries only last an hour then the ONT etc must be. In addition, the latest Openreach ONT variants no longer come with an integrated ATA. The high-performance forwarding capability ensures the service experience of voice, data and HD video services, and. B. 06-02-2021 6:01 PM. Reconnect the ONT’s power supply. Jun 7, 2022. Restart your Openreach modem to fix connection problems. Having problems connecting? Disconnect the power cables to both your ONT and hub/router for two minutes. We should add that it’s also possible to try (test purposes only) a direct connection to Openreach’s wall hung ONT unit from a PC or MAC computer (i. It replaces the traditional copper master socket. Re: Placement of ONT. I'm looking for a Nokia G-010G-Q ONT template if anyone can provide a link to one. Choose a category. Double check all the cables are connected and haven’t come loose. There will probably be a second cable that comes out of the box which is connected to the ONT. Openreach battery back-up unit. You can do one of 2 things, put the Orbi in access point mode (if it has one) or connect it's WAN port to the BT hub and live with double natting. Plug the other end in at the wall and switch on. LOS: Off: You have a working fibre connection: LOS: On: You have a fibre connection issue – check the fibre connection in the bottom of the ONT. starfire. She said she'd never seen an ONT like this only a different design. Only a single • Fit RJ45 modular boxes. Yes I've got all the login for the TP, I was using it previously for my FTTC setup with Sky as a modem and router. Time to report a fault if you have not already. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. 36 Comments. High Level BT complaints phone number 0800 3289393. 1+0 ONT and Casing. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. If your provider needs to send an engineer then they should tell you in advance if they charge for such visits. The openreach employee. Sometimes they'll need to create new hole. Openreach Optical Network Termination (ONT) and enclosure The ONT is the Openreach demarcation point. Power off (then back on) your BT OpenReach modem so as to ensure best possible sync speed. Re: OpenReach white box shows Fault light and getting Wifi issues If you have the older style ONT with a battery backup for when Openreach provided the now defunct FVA ( fibre voice access ) the batteries are probably no good and the fault light is indicating this rather than a LOS fault light on the ONT itself, if you had a LOS fault on. With Full Fibre you’ll be able to stream 8k TVPower up - unpack your Digital Voice handset and connect the power cable to the back of the charger base. What to do. If you already have an ONT, it’s very quick to get connected. As you say, transformers are fairly inefficient - but for as long as I can remember now, just about all mains powered electronic equipment uses Switched Mode. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. Phone scams are on the up, especially across the UK. However, our assigned port on the SASA did not work, so the installer had to plug us into a different port (Port 7 instead of Port 1 on the same SASA). after upgrading from dsl to fttp I got my decos to work as follows. If you're having problems with your broadband, it's a good idea to check that your equipment is set up correctly. New service: 07701407770. Color change: Green always on: the device is connected to the power supply. Message 2 of 7. Openreach ( BT) has informed ISPs with Fibre-to-the-Cabinet (FTTC / VDSL2) and G. If you're moving into a new build property you'll also find more help and advice. You can't get relocation kits from Openreach though - it's also not *that* expensive to pay them to come and move all the cabling for you if you want it. g. If you're lucky, the following might work: 1. Soldato. If you’re planning or building a new development, doing roadworks or working on a regeneration project, you might come across some of our network infrastructure or equipment (like telephone poles or street cabinets). Nokia fiber modems and ONTs are better than good. 79 to £25. The back-up unit keeps the batteries charged up, and also tells you when the batteries need replacing. If someone answers your question correctly please let other. I figured I'd try them both to rule out the router being at fault. Openreach modem (ONT) explained: Ports and models available. #3. Landline. Downdetector only reports an incident when the number of problem reports is significantly higher than the. Openreach has said it has successfully completed a test of a next-gen fibre technology that promises to more than double maximum network speeds. Previously, Openreach was owned by BT. Network operator Openreach ( BT) has officially confirmed that their £15bn rollout of gigabit-capable Fibre-to-the-Premises ( FTTP) based broadband ISP technology has today reached the milestone of 10 million premises passed (up from 9. So @ 230volts, that means around 0. So the mystery continues! If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. I recognised her description and it sounded like the. 2 Ratings. • Wavelength: used to transport the services delivered to the customer. Please can you help. Checking the other end of the Ethernet cable is correctly plugged into the LAN1 socket on the Openreach modem. Brian. fast broadband lines that they will “ soon ” be deploying functionality that allows providers who wish to purchase this to amend Dynamic Line Management (DLM) profiles on customer lines, which sounds as if it may be more flexible than prior approaches. if they want to do away with sky router and use deco in router mode. Would you have a photo of the ont and associated boxes that you could post ? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43. @TV27. Here's a video from our recent Openreach Presents: The UK Digital Upgrade event from our Chief Strategy Officer, Richard Allwood: We'll be retiring the old analogue phone network at the end of 2025. Reports are on the rise in the UK of phone scams where crooks are calling victims claiming to be from BT Openreach. markt99. Openreach has also raised the cost of renting a copper MPF LLU line (used for both phone and broadband connections), which will rise by 79p from £85. Sky on fttp do the same so one isp may not have faults whilst another may . 18 May 2022 02:14 PM. The final number is the line number (e. If any. Scam calls. . Before you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local Area. We're rolling out Ultrafast Full Fibre broadband to 25 million homes and businesses by December 2026. The importance of PIA came to the limelight post the European. you back about a sales enquiry. 3) Some people reporting the fault say it is due to a wrong authentication timeout setting, and can be fixed in configuration. Guaranteed upload and download speeds of 50Mbps (100Mbps option also available) 100% target availability SLA so you’re always connected. 27-02-2021 10:07 AM. The service will also be accompanied by two new optical modems (ONT) from Nokia G-010G-T and ADTRAN SDX 611Q. All has. Today the first live subscriber has been connected via this platform. Check that the white fibre optic cable is fully connected to the ONT and is not damaged. Providing fibre from OCR, Agg, Splitter, CBT to ONT. nothing, nada, zilch So he thinks there's a fibre break somewhere and right now is having a poke inside the DP. in missouri, when. *Unthrottled, with Free Router & Installation. . Call your service provider who will arrange Openreach to fix your Telephone Fault free of charge *see note below*. The eagle eyed may spot a problem here-we only have one port on the ONT!. Teardown of the battery backup unit used in FTTP installations. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. @bill888. Once active, the ONT can be connected to your wifi equipment. If using a connection over copper, all four ports are available for LAN use. (3,659 Views)Step 1: Check your Hub. * * * * * * *. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. Internet access has been down since 1500 this afternoon, with red light showing against LOS indicator on Openreach ONT Box. Zen have been as helpful as they can be and I have a senior manager dealing with my case and liaising with Openreach but they are also at the mercy of Openreach and have been pushing on my behalf since mid-March but still no luck. Although Nokia ONT’s should now work with any headend manufacturer ( it wasn’t always the case , originally the headend and customer end had to be the same vendor ) , if the headend is a Huawei , I would be asking for the ONT to be swapped out for one from the same vendor. Installing FTTP can take up to three hours. Were not getting consistent wifi coverage and the speeds vary. The eero 6 is designed as a mesh networking system so you can. If I plug the BT supplied Super Hub 2 into the same ONT port, the BT hardware connects to the internet fine and dandy. This is so your engineer can secure their ladders and work safely. BT Smart Hub 2. Even if an engineer installed it for you, wires can become loose over time or get knocked out of place. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) From abroad: +44 150 174 7714. Hayth said: I'm on Aquiss (so openreach ONT) - want to troubleshoot and check if my router's the issue in my network and wanted to test a direct connection between my computer and the ONT. 5 Gbps services over the fiber network. Call us for technical help: 08702 408 377 Monday-Friday 09:00-17:00 . 1 stage install – between 9 and 18 working days, depending on availability. 09 Mar 2023 01:38 PM. How is Full Fibre installed? Full Fibre: Self-installation advice; Openreach modem (ONT) explained: Ports and models availableThe Fibre Connection Box on your wall (the engineers will call this the Optical Network Terminator or ONT) is where the fibre comes into your home. This is a GPON device, and can support speeds up to 1Gb/s. Even if they use standard commands does the 3rd party ONT even support all the features etc. At present existing speed tests can be setup in a lot of different ways,. 2Gbps and 1. Then just follow our step-by-step guide to install your broadband yourself. If (and its a big if) your speeds fall less than than those quoted on the DSL checker for your new address. Here’s a handy guide to what the lights mean. The ONT has power: Power: Off: There is no power to the ONT. This suggest that the original plan was for a two-visit install. . Re: Digital voice and FTTP with Openreach ONT modem. Once the phone service is working then the web management interface (192. 033 Amps. Install the replacement batteries, being sure to place them the right way. 04 Sep 2021 11:04 AM. That is just the battery backup unit which means that the internal re-chargeable batteries have gone flat. What it means. 1 stage install – between 9 and 18 working days, depending on availability. 5mm. I have fibre to the premises. * Compact size and light weight. The BBU is no longer fitted to new installs as it was only there to provide power for FVA. Only 1 issue: the connection to the modem is a little loose as the one on this device. Provision of the Openreach equipment When Openreach installs the equipment we will install the ONT wherever the incoming fibre cable is located. @Outdoorsbloke. Battery Backup Unit (BBU) – If the power supply fails the BBU will provide internet and emergency phone services for a. It should clear within 24 hours or less, as the batteries charge up again. However you do not need to be a BT customer to be using its network of cables. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the Openreach was set up in 2006 to maintain and develop the UK’s broadband and phone network. We might be held up over permission from a private landowner, for example. set deco to router mode. Then just follow our step-by-step guide to install your broadband yourself. It sounds like a database / addressing issue. that ties in with what IDNet say about a SFI appointment: If an engineer attends the exchange and identifies a fault he/she may not attend the premises and no charge will be applied. All you can do is speak to the BT FTTP team 0800 587 4787Section 1: Disconnect existing router & WiFi. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. is it on Openreach’s side or not). 5Gbps LAN / Ethernet ports. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. I pushed Sky to contact. have a problem with your service, such as a fault or slow broadband speeds have a query about an engineer visit want to order phone or broadband, or upgrade to Ultrafast Full. The Openreach ONT sits in an enclosure along with the Battery Backup Unit (BBU) and Point (TP), transferring electronic signals to the router. e. Your ONT is connecting. 1 Rating. Fixes: 342. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. When I arrived home from work last night I noticed that there was no Internet available at home and there was a red light showing for the LOS indicator on the ONT. That’s why there are already more than 150 million of. So I unplugged it to make it easier for the plumber to weld the hole in the gas pipe. Ideally, when the router is connected to the ONT, you'd go to the router's web interface and ask *it* whether the WAN port is running at 1G or 100M. Get help with your BT broadband. The ONT is showing a red fault light (although I can at the moment get online). 1. 8Gbps on their Fibre-to-the-Premises lines. How to check Powerline Adapters or BT Mini Connectors are working. They sent me a third, still stuttery. This gives you control over when you install the optical network termination (ONT) and battery backup unit (BBU) equipment in the property, along with the other services at first and second fix. For external faults on the Openreach network phone BT Faults. Check status. Not Available. PON and LOS (left-hand lights) PON solid green. The BT fibre hub ONT is showing as powered up but the LOS light is on indicating a fibre connection issue. red fault light on bt openreach box Review ourTranscript FAQsfor additional details regarding required content, format, and submission. The result is a neater presentation of the Openreach equipment that also offers someConnecting X20 direct to Openreach ONT - Home Network Community. g. We’ll send an Openreach engineer to carry out checks in your property or garden. 38 to £86. Light levels could be misreported, OLT might try and push a firmware that bricks your ONT etc. main deco plugged directly into the lan port of the ONT. Since then this. Your Openreach Optical Network Terminator (ONT) which connects your premises to our network has a number of status lights. If you’ve moved into a new-build home and your phone or broadband isn’t working, Openreach might be able to help. The Echolife HG8110-20 (single port with BBU) can be powered directly (12v 1 amp) from the plug in transformer or via the BBU (12v 1. openreach fault tracker. Zen appealed Openreach’s decision but today Openreach came back again yesterday echoing what they said before. is it on Openreach ’s side or not). Line reset back up to. The installer came last week and set us all up, -15dB signal etc, all dandy. Obviously they’ve sacrificed a few little things. Your ONT is working, your hub is connected, and you’re online. Don’t operators’ supply battery backup? Some FTTP homes were originally installed with Battery Backup Units (BBU) alongside the ONT, although Openreach stopped doing this by default in 2018 (i. I am NOT a Sky Employee Myself & Others offer our time to help others, please be respectful. If you find that the Optical Light on your Lightstream Fibre ONT (Optical Network Terminal) box is flashing, has gone off or has gone red, this means there may be an issue with the fibre connection coming into your. Broadband & phone. Your ONT is working, your hub is connected, and you’re online. The Openreach ONT won’t be removed if you change to another provider that doesn’t use Openreach products , which makes sense , you may at some point want to switch back to BT , or want to use another provider that does use the Openreach network , or you could move out and the new occupant wants to use the OR connection, all that. Your ONT is working, your hub is connected, and you’re online. 4) Openreach say BT retail do not turn on Voice by default (unlike Sky) and hence BT Retail's broadband is more reliable. (ezbend) is run in a continuous fault-free length to the alternative position. 0800 671 045. The Openreach ONT sits in an enclosure providing space to manage the wiring, keeping everything neat and tidy. If interested, please contact your local customer networkRe: Red Fault Light following Power Cut. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. but then I thought 80 Mbps is a very coincidental speed to be pegged to for a hardware fault…usually if the port is flapping or faulty the speed will be. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. Looked at ONT and LOS lit red. Realtek. Full Fibre (Fibre to the Home): Check your wiring and set-up. If the modem's Port light is still off, disconnect the modem's power cable, wait a few moments, reconnect the power cable and wait a few more minutes for the Power light to switch on. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. The news won’t come as much of a. Openreach came and installed an ONT FTTP box to the property. That spans the globe new favorite in Madison are similar to red are rose and. Let's first check your ONT. The lights should settle within a few minutes. Restart your Openreach modem to fix connection problems. PON flashing and LOS off. This should be within 1 metre of the ONT. PORT1-PORT4 All lights on Ethernet connection is normal between Openreach fibre modem and hub (Port 1 is where engineer will install). 5 watts. CityFibre use a different ONT - we have a separate page on that: CityFibre ONT. Message 5 of 18. Start a chat with us to get yours. 5Gbps (symmetric) speed consumer UK broadband tier available at wholesale for their retail ISPs to sell on to customers, which harnesses the operator’s new 10Gbps capable Fibre-to-the-Premises (FTTP / XGS-PON) network. As @licquorice says, you can't run the fibre yourself. What is an ONT (Optical Network Terminal) - FTTP. FURRYe38. Reply. 1. TV. What to do. Plug in a PC with ethernet port, directly into the ONT, with a CAT5 cable. They will decide if one of their engineers can do the job or whether it needs to be done by Openreach. If interested, please contact your local customer network The test itself appears to be a throughput speed test, which examines the link between the Optical Network Terminal (ONT) inside your home (example pictured) and a special tester in the Openreach network (i. This is standard for all wholesale FTTP on the Openreach network no matter who the ISP is. 45 Comments. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. Los light red on ONT fttp. Everything’s normal. Guru Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate Content 2021-12-12 01:04 PM 2021-12-12 01:04 PM. route overhead cable underground. The wiring you install will be pivotal to their experience. How we'll install your FTTP. You will need to wait until there is a fault, and then let Sky deal with Openreach. 2 Openreach: Developer uide Contents 01 Internal equipment 04 02 Home wiring 06 03 Developer self-install 11 04 Cabling and ONT positioning 14 05 Single dwelling units (SDUs) 19 06 Multi dwelling units (MDUs) 21 07 Commercial units 25 08 Duct laying 28 09 Modular jointing chambers – QuadboxTM 32 10 Joint boxes, footways and frames & covers 35 11. I have reconnected all points and powered back up a few times but still no internet. Then just follow our step-by-step guide to install your broadband yourself. Find out about our activities and financial performance in the most recent Openreach annual review and report. Message 3 of 17 0 Kudos Reply. The WAN1 port on the USG is solid green, with the LAN1 port flashing green. When mines was swapped out the engineer had to call wholesale to complete a registration process. Re: Openreach has no connection. ONT is checking the connection to the exchange. When I arrived home from work last night I noticed that there was no Internet available at home and there was a red light showing for the LOS indicator on the ONT. The three lights on the Openreach Nokia ONT are solid green. in FTTP-only areas). So if the red ended cable is plugged directly from the ONT into the SH everything connects fine. BT engineer has installed everything on my side, but I have been waiting for Openreach to "fix a fault in their distribution network" for one month now - with no end in. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. Then call 999 as soon as it’s safe to do that. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. Light status. Ask for a different face plate with phone and RJ11 socket as above i. Use our online guides or contact us for help. All you will need to do is connect the yellow "Port 1" on the OpenReach ONT to the red "WAN port" on the WiFi router that we will supply you with. Hey, so for the past year or so I've been running a mesh network of Deco M4s. Usually your engineer will use the hole from your existing phone line. Internet connection dropped so I ran through the Sky helth check. ONT Faults and Fix Times. With Openreach, CityFibre etc you have an ONT in your house that converts to an RJ45 cable, it's still the premises regardless of which side of the wall the converter is on. co. Your ONT is working, your hub is connected, and you’re online. Opnreach CSP - Why? Go to solution. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. Once the phone is working there is a dial tone and any calls made to the number cause the phone to ring (as you would expect!). Get help with common problems, including slow speeds, Wi-Fi performance and how to check your wiring. Everything’s normal. Once that permission is granted, your address might be added to our plans. The Calix Gigapoint 801G is the main ONT used in installs up to and during 2023. This explains why it was, and still is, known to many as 'BT Openreach'. fast provider which is effectively an accelerat. Email: [email protected].